Knjige o Total Quality Managementu
Building the Invisible Quality(tm) Corporation: The Executive Guide
to Transcending TQM. 07/1996 Greenwood Publishing Group,
Incorporated.
Kevin R. Maromonte.
Orig. Publ: Greenwood Publishing Group, Incorporated
Cloth Text ISBN 1-56720-008-7 (Quorum Books)
Write Call Publisher for info. (B)
#
Quality Government: Designing, Developing & Implementing TQM.
02/1996 Saint Lucie Press.
Jerry Koehler and Joseph Pankowski.
Trade Cloth ISBN 1-57444-013-6 250p.
$ 39.95 (B I)
#
TQM Basics. 01/1996 Addison-Wesley Publishing Company,
Incorporated.
Lowell J. Arthur.
Orig. Publ: Addison-Wesley Publishing Company, Incorporated
Trade Paper ISBN 0-201-63487-2 Wholesalers: PUB.
Write Call Publisher for info. (B)
#
Applying TQM to Product Design & Development. 09/1995 Marcel
Dekker Incorporated.
Marvin A. Moss.
(Quality & Reliability Ser.) Vol. 46
Trade Cloth ISBN 0-8247-9677-2 Wholesalers: JAM. 432p.
$ 99.75 (B)
#
Back on the Quality Track: Lessons from Companies That Are
Successfully Using TQM. 04/1995 AMACOM.
Kathryn Huddleston.
Trade Cloth ISBN 0-8144-0282-8 Wholesalers: BHB, ING, JAM,
NACS, PUB. 240p.
$ 24.95 (B)
$ 27.95 (I)
#
The Beginner's Guide to TQM: TQM Made Easy. 01/1995 LifeStar.
Lowell J. Arthur.
(QI Coloring Bks.)
Trade Paper ISBN 1-884180-04-3 Student 48p.
$ 9.95 (B)
#
Beyond TQM: Making World Class Performance a Reality. 09/1995
Trans-Atlantic Publications, Incorporated.
Michael Joyce.
(Financial Times Management Ser.)
Coll.
Trade Cloth ISBN 0-273-61081-3 (Pitman Publishing, Limited
(UK)) Wholesalers: BHB. 275p.
$ 62.50 (B)
#
Creating High Performance Organizations: Survey of Practices &
Results of Employee Involvement & TQM in Fortune 1000 Companies.
07/1995 Jossey-Bass, Incorporated Publishers.
Edward E. Lawler III , Susan A. Mohrman and Gerald E. Ledford Jr.
(Management Ser.)
Paper Text ISBN 0-7879-0171-7 LCCN: 95-009136
Wholesalers: JAM.
$ 65.00 (B I)
#
The Five Pillars of TQM: How to Make Total Quality Management Work
for You. 12/1995 NAL Dutton.
Bill Creech.
Orig. Publ: NAL Dutton
Trade Cloth ISBN 0-452-27102-9 (Plume Books) Wholesalers:
NACS. 560p.
$ 15.95 (B I)
#
Foundations of TQM: A Readings Book. 02/1995 Dryden Press.
Joseph G. Van Matre.
Coll.
Paper Text ISBN 0-03-007866-0 Wholesalers: BHB. 464p.
$ 22.00 (B)
#
Foundations of TQM: A Readings Book. 1995 Wadsworth Publishing
Company.
Joseph G. Van Matre.
Orig. Publ: Wadsworth Publishing Company
Coll.
Trade Paper ISBN 0-534-51086-8 Wholesalers: PUB. 448p.
$ 31.95 (B)
#
Future Force - Kids That Want to, Can, & Do!: A Teacher's Handbook
for Using TQM in the Classroom. 09/1995 Pact Publishing.
Elaine McClanahan, Carolyn Wicks. Illustrated by Jeff Owens.
Foreword by Myron Tribus.
illus.
Paper Text ISBN 0-9646935-0-X Reprint 158p.
$ 19.95 (B)
#
Implementing TQM in Primary Care: Paradigms & Piranhas. 07/1995
Methodist Hospital of Indiana, Incorporated.
P. Townes and D. Benson.
(Quality Primary Care Ser.)
Trade Paper ISBN 1-884742-03-3 400p.
$ 59.00 (B)
#
Implementing TQM in Small & Medium Sized Organizations: A
Step-by-Step Guide. 11/1995 AMACOM.
Richard M. Hodgetts.
Orig. Publ: AMACOM
Trade Cloth ISBN 0-8144-0290-9 LCCN: 95-031476
Wholesalers: PUB. 176p.
$ 26.95 (B I)
#
Keys to Riches in Estate Planning: Paradigms, Pillars & TQM.
03/1995 Estate Protection Services.
Ted Delong.
Orig PB illus.
Analog Audio Cassette, Trade Paper ISBN 1-885661-00-2 224p.
$ 25.00 (B I)
#
Making Sense of TQM. 09/1995 Resource Engineering, Incorporated.
Robin E. McDermott, Raymond J. Mikulak and Michael E. Beauregard.
illus. Coll.
Paper Text ISBN 0-614-04150-3 24p.
$ 8.99 (B)
Trade Cloth ISBN 1-882307-00-3 Teachers Edition, Instructors
Manual, etc. 24p.
$ 50.00 (B)
Trade Cloth ISBN 1-882307-14-3 Student 24p.
$ 8.88 (B)
#
The Power of Partnerships: The Next Step Beyond TQM, Reengineering &
Lean Production : A Competitive Cornerstone for the 21st Century.
05/1995 Blackwell Publishers.
John L. Mariotti.
Orig. Publ: Blackwell Publishers
Trade Cloth ISBN 1-55786-717-8 LCCN: 95-001579
Wholesalers: BHB, PUB.
$ 18.95 (B I)
#
Taking the Mystery Out of TQM. 11/1995 2nd ed. Career Press,
Incorporated.
Peter Capezio and Debra Morehouse.
Trade Paper ISBN 1-56414-197-7 Wholesalers: JAM, NACS.
304p.
$ 16.99 (B I)
#
TQM & ISO 9000 for Architects & Designers. 12/1995 McGraw-Hill
Companies, The.
Charles Nelson. Illustrated by Michael Lindell.
Orig. Publ: McGraw-Hill Companies, The
illus.
Trade Cloth ISBN 0-07-046277-1 LCCN: 95-045348
Wholesalers: JAM, PUB.
$ 45.00 (B I)
#
TQM America: How America's Most Successful Companies Profit from
Total Quality Management. 05/1995 McGuinn & McGuire Publishing,
Incorporated.
Eric E. Anschutz.
Orig. Publ: McGuinn & McGuire Publishing, Incorporated
Orig PB
Trade Paper ISBN 1-881117-13-8 LCCN: 95-4163 232p.
$ 19.95 (B I)
#
TQM for Information Systems Management. 04/1995 McGraw-Hill
Companies, The.
Cortada.
Cloth Text ISBN 0-07-023757-3 Wholesalers: JAM, PUB. 301p.
$ 29.95 (B I)
#
The TQM Paradigm: Key Ideas That Make It Work. 03/1995
Productivity Press, Incorporated.
Derm Barrett.
(Management Masters Ser.)
illus.
Trade Cloth ISBN 1-56327-073-0 66p.
$ 15.95 (B I)
#
TQM-Based Project Planning. 11/1995 Chapman & Hall.
Kimbler.
Trade Cloth ISBN 0-412-58860-9 Wholesalers: PUB.
$ 60.00 (B I)
#
Achieving TQM on Projects: The Journey of Continuous Improvement.
10/1994 LCCN: 94-024743 Project Management Institute
Communiciations Office.
Russell W. Darnall.
(Perspective Ser.)
Trade Cloth ISBN 1-880410-35-4 120p.
$ 30.00 (B)
Trade Paper ISBN 1-880410-36-2 120p.
$ 25.00 (B)
#
Competitive Benchmarking: An Executive Guide TQM Based Performance
Measurement: Practical Guidelines. 1994 State Mutual Book &
Periodical Service, Limited.
M. Zairi.
Coll.
Trade Cloth ISBN 0-946655-52-9 (Stanley Thornes Publishers,
Limited (UK))
$ 150.00 (B)
#
Engineered Quality in Construction: Partnering & TQM. 03/1994
McGraw-Hill Companies, The.
Michael T. Kubal.
Cloth Text ISBN 0-07-035943-1 Wholesalers: BHB, ING, PUB.
$ 44.00 (B I)
#
Fast Focus on TQM: A Concise Guide to Companywide Learning.
03/1994 Productivity Press, Incorporated.
Derm Barrett. Contribution by Norman Bodek.
illus.
Trade Cloth ISBN 1-56327-049-8 LCCN: 93-050864
Wholesalers: ING, JAM. Reprint 200p.
$ 20.00 (B)
$ 19.95 (I)
#
The Five Pillars of TQM: How to Make Total Quality Management Work
for You. 02/1994 NAL Dutton.
Bill Creech.
Trade Cloth ISBN 0-525-93725-0 (Dutton/Truman Talley) LCCN:
93-028570 Wholesalers: ING, NACS. 544p.
$ 28.95 (B I)
#
Implementing Quality in the Public Sector: TQM in the Public Sector.
07/1994 Trans-Atlantic Publications, Incorporated.
Edited by Tony Bendell, Louise Boulter and John Kelly.
(Financial Times Management Ser.)
Trade Cloth ISBN 0-273-60523-2 (Pitman Publishing, Limited
(UK)) Wholesalers: BHB. 224p.
$ 72.50 (B)
#
Implementing TQM in Engineering & Construction. 10/1994 Diane
Publishing Company.
Orig PB illus. Coll.
Trade Paper ISBN 0-7881-1352-6 182p.
$ 60.00 (B)
#
Implementing TQM in Small & Medium Sized Companies. 1994 State
Mutual Book & Periodical Service, Limited.
Mike Asher.
Coll.
Trade Cloth ISBN 0-946655-59-6 (Stanley Thornes Publishers,
Limited (UK))
$ 150.00 (B)
#
Implementing TQM: Competing in the Nineties Through Total Quality
Management. 2nd ed.
Joseph R. Jablonski.
Orig PB
Paper Text ISBN 1-878821-03-2 Technical Management
Consortium. Wholesalers: ING. Clearance: C 176456.
04/1994 224p.
(OSI)
Illustrated by Paul Hartman
$ 17.95 (B)
Trade Cloth ISBN 0-88390-357-1 Pfeiffer & Company. LCCN:
92-082845 Wholesalers: ING. 09/1992 202p.
$ 29.95 (B)
$ 34.95 (I)
Trade Paper ISBN 1-878821-09-1 Technical Management
Consortium. Wholesalers: ING. 04/1994 224p.
Foreword by Stephen R. Covey
$ 17.95 (B I)
Quality is a popular but elusive topic for many companies in
America. This text presents a straightforward, detailed
Five-Phase Approach (tm) for successfully implementing Total
Quality Management. Topics described are management commitment,
training, the use of consultants, the team process, establishing
your expectations for results, as well as resource & schedule
considerations. The rampant American phenomena of corporate
downsizing is also described with its impact on the planning for
any successful quality process. It describes how to prepare for,
plan, assess, implement & involve suppliers in the quality
process. Standards of excellence are discussed, including the
Malcolm Balddridge National Quality Award & State Quality Awards.
Industries represented include: Health Care, Construction,
Hospitality, Architectural & Engineering, Academia, Defense,
Distribution, Manufacturing, Professional Services, Retail,
Government & others. This text is an especially valuable resource
for those organizations in the start-up stages seeking to recover
from a false start or anyone who wants to know more about this
important topic. "In this timely book, Joseph Jablonski addresses
the people side of the equation, showing how TQM concepts apply
to individuals as well as corporations."--Stephen R. covey,
author of "The 7 Habits of Highly Effective People," Chairman of
Covey Leadership Center. Also available, "Implementing TQM,"
workbook, 64 pages, ISBN 1-878821-06-7, $25.00. Workbook serves
as a companion to the book. Step by step methods, fill in the
blank exercises & extensive checklists assist students in
developing a tailored implementation for their organization. To
order contact: Technical Management Consortium, Inc., P.O. Box
13591, Albuquerque, NM 87192-3591. (505) 299-3983, FAX (505)
299-5788.>This revised 2nd edition now includes RE-ENGINEERING &
PARTIAL QUALITY MANAGEMENT as they apply to TQM. Thousands of
professionals have used IMPLEMENTING TQM to lead the way for
quality processes. Now Jablonski addresses alternatives to TQM &
demystifies new terms & topics arising in the field. What options
are available when a company can not commit to a total change?
How is TQM different from Re-engineering & which tool is right
for you? Jablonski's text addresses these questions as a
supplement to his highly praised, straightforward Five-Phase
Approach (tm) for successfully implementing Total Quality
Management. Included in this framework are management commitment,
training, the use of consultants, the team process, establishing
your expectations & results, as well as resource & schedule
considerations. Industries represented include: Health Care,
Construction, Hospitality, Architectural & Engineering,
Environmental, Academia, Defense, Distribution, Manufacturing,
Professional Services, Retail, Government & others. Steven R.
Covey, author of THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE, writes,
"In this timely book, Joseph Jablonski addresses the people side
of the equation, showing how TQM concepts apply to individuals as
well as corporations." To order, contact Technical Management
Consortium, Inc., P.O. Box 13591, Albuquerque, NM 87192-8591;
(505) 299-3983; FAX (505) 299-5788. (PA)
#
Information Service Excellence Through TQM: Building Partnerships
for Business Process Reengineering & Continuous Improvement.
03/1994 A S Q C Quality Press.
Timothy Braithwaite.
Trade Cloth ISBN 0-87389-271-2 Wholesalers: ING, JAM.
145p.
$ 24.95 (B I)
#
Leadership of Customer-Driven TQM. 1994 State Mutual Book &
Periodical Service, Limited.
J. Nicholls.
Coll.
Trade Cloth ISBN 0-946655-57-X (Stanley Thornes Publishers,
Limited (UK))
$ 150.00 (B)
#
Managing the Four Stages of TQM: How to Achieve World-Class
Performance. 10/1994 A S Q C Quality Press.
Charles N. Weaver.
Trade Cloth ISBN 0-87389-311-5 LCCN: 94-030676
$ 38.00 (B)
#
Project & Program Management: Managing Complex Projects with PC
Software. 08/1994 Hampton Group, Incorporated, The.
Richard A. Billows.
Orig PB illus.
Paper Text ISBN 0-9642865-0-5 LCCN: 94-096302 178p.
$ 30.00 (B)
PROJECT & PROGRAM MANAGEMENT is a manager's guide to leading &
controlling corporate projects. Project management is a "hot"
training area as corporations undertake projects like TQM,
corporate re-engineering, consensus management & the launch of
new products. Focuses on "hands on" learning of both project
management techniques & the use of project software. Based on the
author's 20 years of experience with corporate projects,
personally managing them & advising corporate clients on how to
plan & control their projects. The real life projects in the book
come from his experience as a consulting partner in a national
accounting firm & as a regional manager with a Fortune 200
Company. The author refined the case studies in project
management seminars for middle & upper level managers & as a
faculty member in the University of Denver's Project Based
Management Program. The project management books on the shelves
fall into two groups, academic texts full of arcane theories with
prices of $70 or more & software instruction manuals that deal
with projects like planting your herb garden priced in the $20 to
$30 range. Suggested retail $35.50. Order directly from The
Hampton Group, Inc., 3547 South Ivanhoe St., Denver, CO;
303-756-4247. (PA)
#
Protecting the Built Environment: Cleaning for Health. 02/1994
Tricomm Twenty-First Press.
Michael A. Berry. Edited by Judith P. Stanton, Mary F. Ashley.
Illustrated by Jeanne Gransee.
illus.
Trade Paper ISBN 0-9635715-0-8 304p.
$ 50.00 (B)
PROTECTING THE BUILT ENVIRONMENT: CLEANING FOR HEALTH. "A
must-read for the cleaning professional" & managers of buildings
& institutions, this revolutionary text can help catapult you &
your business to the forefront of the new "cleaning science."
Clearly written in easy-to-read format, the text includes helpful
illustrations, lists & figures, & useful diagnostic & cleaning
checklists. It explains: what methods to use when cleaning for
good health; why you should be environmental managers, not just
good housekeepers; how to ensure worker & customer safety; which
cleaning management techniques save time & money; how people
respond to the indoor environment; where pollutants come from &
what they do; how to evaluate a building before cleaning it; how
global, regional & local environments affect the built
environment; specialty cleaning: fire & water damage restoration;
& how to market environmental cleaning using Total Quality
Management (TQM). It contains: appendices of indoor pollutants,
odors, particle sizes, & relevant U.S. environmental laws; a
glossary of scientific & cleaning terms; many references &
related readings. Order from Tricomm 21st Press, P.O. Box 349,
Chapel Hill, NC 27514. 919-933-5075 800-424-2178 FAX
919-933-5542. Price: $50.00 plus shipping. (PA)
#
Risk Management in a TQM Environment. 1994 State Mutual Book &
Periodical Service, Limited.
Peter Absolon and Alex Down.
Coll.
Trade Cloth ISBN 0-946655-90-1 (Stanley Thornes Publishers,
Limited (UK))
$ 150.00 (B)
#
The Role of Junior & Middle Level Management in TQM. 1994 State
Mutual Book & Periodical Service, Limited.
David Bertram.
Coll.
Trade Cloth ISBN 0-946655-74-X (Stanley Thornes Publishers,
Limited (UK))
$ 150.00 (B)
#
Small Business Success Through TQM: Practical Methods to Improve
Your Organization's Performance. 09/1994 A S Q C Quality Press.
Terry Ehresman.
Trade Cloth ISBN 0-87389-309-3 LCCN: 94-021676
Wholesalers: ING.
$ 29.00 (B)
$ 40.00 (I)
#
Solving the Productivity Paradox: TQM for Computer Professionals.
10/1994 McGraw-Hill Companies, The.
Jessica Keyes.
Cloth Text ISBN 0-07-034476-0 Wholesalers: ING, PUB.
$ 40.00 (B I)
#
Statistical Methods for SPC & TQM. 10/1994 Chapman & Hall.
Derek Bissell.
(Texts in Statistical Science)
Orig. Publ: Chapman & Hall
Trade Cloth ISBN 0-412-39440-5 LCCN: 93-074454
Wholesalers: BHB, PUB. 373p.
$ 60.50 (B)
#
Teams & TQM. 1994 State Mutual Book & Periodical Service, Limited.
A. Aune.
Coll.
Trade Cloth ISBN 0-946655-66-9 (Stanley Thornes Publishers,
Limited (UK))
$ 150.00 (B)
#
TQM - Fifty Ways to Make It Work. 1994 Crisp Publications,
Incorporated.
JoAnn Haberer, MaryLou Webb. Edited by W. Philip Gerould.
Illustrated by Ralph Mapson.
(Fifty-Minute Ser.)
Orig PB illus.
Trade Paper ISBN 1-56052-256-9 LCCN: 93-073149
Wholesalers: ING, JAM. 90p.
$ 9.95 (B)
$ 8.95 (I)
#
TQM Almanac. 05/1994 Irwin Professional Publishing.
Timeplace Inc. Staff.
Cloth Text ISBN 0-7863-0242-9 Wholesalers: BHB, ING. 768p.
Wt: 04.004
$ 75.00 (B I)
#
TQM for Computer Software. 01/1994 2nd ed. McGraw-Hill Companies,
The.
Robert H. Dunn.
Cloth Text ISBN 0-07-018314-7 Wholesalers: ING, JAM, PUB.
(OP)
$ 45.00 (B I)
#
TQM for Training. 04/1994 McGraw-Hill Companies, The.
Elaine Biech.
Cloth Text ISBN 0-07-005210-7 Wholesalers: ING, JAM, PUB.
$ 29.95 (B I)
#
TQM in Service Industries: A Practitioner's Manual. 1994 State
Mutual Book & Periodical Service, Limited.
Ian Graham.
Coll.
Trade Cloth ISBN 0-946655-65-0 (Stanley Thornes Publishers,
Limited (UK))
$ 150.00 (B)
#
The TQM Trilogy: Using ISO 9000, the Deming Prize, & the Baldrige
Award to Establish a System for Total Quality Management.
01/1994 AMACOM.
Francis X. Mahoney and Carl G. Thor.
Trade Cloth ISBN 0-8144-5105-5 Wholesalers: ING, PUB.
224p.
$ 29.95 (B I)
#
TQM: A Primer for Implementation. 04/1994 Irwin Professional
Publishing.
Lesley Muno-Faure and Malcolm Muno-Faure.
Cloth Text ISBN 0-7863-0138-4 Wholesalers: ING, JAM. 300p.
Wt: 01.004
$ 30.00 (B I)
#
TQM: Does It Always Work?. 1994 State Mutual Book & Periodical
Service, Limited.
John MacDonald.
Trade Cloth ISBN 0-946655-77-4 (Stanley Thornes Publishers,
Limited (UK))
$ 150.00 (B)
#
Why TQM Fails & What to Do about It.
Mark G. Brown and Marsha L. Willard.
Trade Cloth ISBN 0-7863-0140-6 Irwin Professional Publishing.
Wholesalers: BHB, ING. 04/1994 276p. Wt: 01.001
Darcy E. Hitchcock
$ 30.00 (B I)
Trade Cloth ISBN 0-614-04831-1 Association for Quality &
Participation. (Date Not Set) 252p.
Darcy Hitchcock
$ 25.00 (B)
#
Beyond TQM. 07/1993 John Wiley & Sons, Incorporated.
Robert L. Flood.
Cloth Text ISBN 0-471-93967-6 Wholesalers: BHB, ING, PUB.
303p.
$ 49.95 (B)
$ 55.00 (I)
#
Bring TQM on the QT to Your Organization: How to Implement Quality
Management Without Shoving It Down Your Employees's Throats.
05/1993 S P C Press, Incorporated.
Hedy Abromovitz and Les Abromovitz.
Orig PB
Trade Paper ISBN 0-945320-34-5 250p.
$ 12.00 (B)
#
Building Quality: TQM for Campus Facilities Managers. 1993 A P P
A: The Association of Higher Education Facilities Officer.
Trade Paper ISBN 0-913359-78-5 193p.
$ 50.00 (B)
#
Case Method Research & Application: Innovation Through Cooperation
with Cases, Simulation, Games & Other Interactive Methods.
09/1993 World Association for Case Method Research &
Application.
Hans E. Klein.
(The Annual Ser.)
Cloth Text ISBN 1-877868-05-1 590p.
$ 53.00 (B)
This volume presents: 1. Interdisciplinary, INTERNATIONAL ESSAYS
ON CASE METHOD RESEARCH & INNOVATIVE TEACHING APPLICATIONS using
cases, simulations, games & other interactive methods, 2. NEW
INTERNATIONAL CASES (e.g. India, Japan, New Zealand, Poland,
Switzerland, North America) for classroom & professional training
use. Contributions from around the world (Europe, including
Eastern Europe, North & South America, Asia, Australia) explore &
present INTERDISCIPLINARY DEVELOPMENTS IN DESIGN, PRODUCTION,
IMPLEMENTATION, RESEARCH, EVALUATION, PEDAGOGICAL INNOVATIONS
using cases, simulations, games & other interactive methods.
Among the topics covered are: Using TQM to Analyze Cases, CM
Teaching in a Swedish Context, The Use of Proactive Methods,
Training Executives Using Case Dynamics, "Casing" the Czechs, CM
in Administrative Training in Higher Ed, CM & Problem Solving in
Meditation Training, The Creation of a "Safe Place" in the
Classroom, Teaching Accounting to Divergent Thinkers. Other
volumes: "FORGING NEW PARTNERSHIPS,", 584p., 1992, ISBN
1-877868-04-3 with new international cases: e.g., Japan, Poland,
Germany - East & West, New Zealand, "MANAGING CHANGE," 573p.,
1991, ISBN 1-877868-03-5; "PROBLEM SOLVING," 576p., 1990, ISBN
1-877868-02-7; "NEW VISTAS," 544p., 1989, ISBN 1-877868-01-9.
(PA)
#
Continuous Quality Improvement: Managing the Transition to
Education. 1993 Prescott Publishing Company.
Edited by Dean L. Hubbard.
Orig PB Coll.
Trade Paper ISBN 0-9633819-8-9 524p.
$ 22.95 (B)
CONTINUOUS QUALITY IMPROVEMENT: MAKING THE TRANSITION TO
EDUCATION is required reading for those involved in instruction,
support services or administration at all education levels. This
book is the first of its kind--written by pioneers who are
actually applying the principles of Total Quality Management to
their various educational settings. The reader will join each
chapter author (more than 25 authors) in a TQM journey through
their struggles, pitfalls, & triumphs. Each innovative leader
illustrates the implementation of specific TQM techniques which
have demonstrated, beyond challenge, their value in other
organizational settings like business & industry. This book will
point the way for other educators grappling with TQM issues & is
destined to be a pivotal turning point in merging TQM & the
crucial issues facing those in American education. No serious
educator will consider his experience with TQM complete without a
reading of this book. Order directly from: PRESCOTT PUBLISHING
CO., P.O. Box 713, Maryville, MO 64468 (800-528-5197). (Discount
for Libraries Bookstores is 20 percent on any copy copies
ordered). (PA)
#
Developing New Products with TQM. 08/1993 McGraw-Hill Companies,
The.
Charles D. Gevirtz.
Cloth Text ISBN 0-07-023573-2 LCCN: 93-021915
Wholesalers: PUB.
$ 40.00 (B)
#
Environmental TQM. 09/1993 2nd ed. McGraw-Hill Companies, The.
John T. Willig.
Cloth Text ISBN 0-07-019844-6 LCCN: 93-026684
Wholesalers: ING, JAM, PUB. Clearance: C 259197. 340p.
$ 47.00 (B I)
#
If Change Is All There Is, Choice Is All You've Got: A Collection of
Personal Vignettes about Change & Choice. 04/1993 E. Power &
Associates.
Elizabeth Power. Introduction by Judith B. Kohler.
Trade Paper ISBN 1-883307-00-7 Reprint 86p.
$ 12.95 (B)
IF CHANGE IS ALL THERE IS, CHOICE IS ALL YOU'VE GOT! is a
collection of social metaphors based on Power's recollections &
life. Power owns a consulting firm that focuses on change
management, implementing TQM, & training. From the rural South,
she takes the "porch talk" of her youth & translates it into
personal truths which are then connected to creativity, logic, &
purpose. She explores types of change, resistance to change, how
people would rather suffer than change, & ways change can be
embraced. Her original, down-home style reinforces the belief
that empowerment follows making choices consciously. While
expressions such as "nervous as a long-tailed cat in a room full
of rocking chairs" & "as important as a duck poot in a whirlwind"
are scattered throughout the personal vignettes about change &
choice, Power's intelligence, wit & humor are never obscured.
"This book is a joy to read. Its universal wisdom appeals to
readers of many backgrounds."--SIDRAN FOUNDATION. "As much
potential as EVERYTHING I NEEDED TO KNOW I LEARNED IN
KINDERGARTEN."--PARTNERSHIP FOR EXCELLENCE. To order: E. Power &
Assoc., P.O. Box 2346, Brentwood, TN 37024-2346 for $12.95 plus
$4.00 shipping & handling. (PA)
#
Implementing TQM in Nursing Facilities. 12/1993 Manisses
Communications Group, Incorporated.
Herbert P. Weiss.
Orig. Publ: Manisses Communications Group, Incorporated
Trade Cloth ISBN 1-884937-09-8
$ 49.95 (B)
#
A New American TQM: Four Practical Revolutions in Management.
07/1993 Productivity Press, Incorporated.
Shoji Shiba, Alan Graham, David Walden. Edited by Diane Asay.
illus.
Cloth Text ISBN 1-56327-032-3 LCCN: 93-000906
Wholesalers: ING, JAM. Clearance: C 270392. 606p.
$ 50.00 (B I)
TOTAL QUALITY MANAGEMENT
378.41
#
The Next Phase of Total Quality Management: TQM II & the Focus on
Profitability. 09/1993 Marcel Dekker Incorporated.
Stein.
(Quality & Reliability Ser.) Vol. 42
Trade Cloth ISBN 0-8247-9110-X Wholesalers: BHB, JAM.
248p.
$ 49.75 (B)
#
Policy Deployment: The TQM Approach to Long-Range Planning.
08/1993 A S Q C Quality Press.
Bruce M. Sheridan.
Trade Cloth ISBN 0-87389-129-5 LCCN: 93-004040
Wholesalers: ING, JAM. 150p.
$ 24.95 (B I)
#
Putting Total Quality Management to Work: What TQM Means, How to Use
It & How to Sustain It over the Long Run. 01/1993 LCCN:
92-31296 Berrett-Koehler Publishers, Incorporated.
Marshall Sashkin and Kenneth J. Kiser.
Trade Paper ISBN 1-881052-24-9 Wholesalers: ING, NACS.
Clearance: C 246603. 216p.
$ 19.95 (B I)
#
The Quality Professor: Implementing TQM in the Classroom. 12/1993
Magna Publications, Incorporated.
Robert A. Cornesky. Edited by Jennifer Lind and Robert Magnan.
Trade Cloth ISBN 0-912150-29-7 LCCN: 93-043859
Wholesalers: NACS.
$ 22.95 (B)
#
Taking the Mystery Out of TQM: A Practical Guide to Total Quality
Management. 06/1993 Career Press, Incorporated.
Peter Capezio and Debra Morehouse.
Orig PB
Trade Paper ISBN 1-56414-105-5 Wholesalers: ING, NACS.
300p.
(OP)
$ 16.95 (B)
#
TQM for Engineering: Applying Quality Principles to Product Design &
Development. 05/1993 Quality Resources.
Edited by Patrick J. Sweeney.
Trade Cloth ISBN 0-527-91718-4 LCCN: 93-009945 159p.
$ 29.95 (B)
#
TQM for Sales & Marketing Management. 03/1993 McGraw-Hill
Companies, The.
James W. Cortada.
Cloth Text ISBN 0-07-023752-2 LCCN: 93-000037
Wholesalers: BHB, ING, PUB. 240p.
$ 24.95 (B I)
#
TQM for Technical Groups: Total Quality Principles for Product
Development. 05/1993 Productivity Press, Incorporated.
Kiyoshi Uchimaru, Susumu Okamoto, Bunteru Kurahara. Edited by
Diane Asay. Translated by Scott Decker.
illus.
Trade Cloth ISBN 1-56327-005-6 Wholesalers: ING. 256p.
OrigLang: Japanese
$ 60.00 (B I)
#
TQM in Action: A Practical Approach to Continuous Performance
Improvement. 11/1993 Chapman & Hall.
John Pike and Richard Barnes.
Trade Cloth ISBN 0-412-48790-X LCCN: 93-034332
Wholesalers: PUB.
Write Call Publisher for info. (B)
#
TQM: Leadership for the Quality Transformation. 03/1993 A S Q C
Quality Press.
Richard S. Johnson.
(The Johnson TQM Ser.) Vol. 1
Trade Cloth ISBN 0-87389-186-4 LCCN: 92-018532
Wholesalers: ING. Clearance: C 237119.
$ 37.95 (B I)
#
TQM: Management Processes for Quality Operations. 01/1993 A S Q C
Quality Press.
Richard S. Johnson.
(ASQC Total Quality Management Ser.) Vol. 2
Trade Cloth ISBN 0-87389-226-7 LCCN: 92-034009
Wholesalers: ING.
$ 37.95 (B I)
#
TQM: Mechanics of Quality Processes. 03/1993 A S Q C Quality
Press.
Richard S. Johnson and Lawrence A. Kazense.
(The Johnson TQM Ser.) Vol. 3
Trade Cloth ISBN 0-87389-225-9 LCCN: 92-025408
Wholesalers: ING.
$ 37.95 (B I)
#
TQM: Quality Training Practices. 03/1993 A S Q C Quality Press.
Richard S. Johnson.
(The Johnson TQM Ser.) Vol. 4
Trade Cloth ISBN 0-87389-234-8 LCCN: 92-042759 300p.
$ 37.95 (B)
#
Baseball, Bouillabaisse & the Best of Class: How to Increase Your
Personal Power, Energize Your Team & Astonish Your Customers.
07/1992 Cornerstone Pro-Dev Press.
Darby Checketts.
Orig PB illus.
Trade Paper ISBN 0-9618170-1-1 LCCN: 91-73363 287p.
$ 14.95 (B)
BASEBALL, BOUILLABAISSE, & The BEST of CLASS (B3) integrates the
principles of personal success, team effectiveness, & customer
satisfaction as no book has ever done before. It is both
substantive & down-to-earth. You will want your colleagues to
read it - your family members & friends as well. You will find
that it lingers on your desk or bed stand long after the first
reading - it is a personal & a professional handbook. The book
contains countless stories & illustrations which make it such a
friendly, personalized, & highly practical guide. You will gain
new methods for dealing with many common concerns: how to...(1)
increase your zest for life, (2) achieve your goals, (3) cope
with change, (4) make decisions, (5) remove communication
barriers, (6) manage life's conflicting priorities, (7) provide
enlightened leadership, (8) strengthen teamwork, & (9) enhance
customer service. B3 is the ideal guide for assuring that the
underpinnings of Total Quality Management (TQM) & Service
Excellence are in place: personal empowerment, leadership
effectiveness, open communication, & teamwork. To Order B3
Contact Cornerstone, P. O. Box 465, Provo, UT 84603 or Telephone
801-377-7747. (PA)
#
A Better Way: Achieving Total Quality. 03/1992 American Training
Alliance.
Roger L. Kirkham.
Orig PB illus.
Trade Paper ISBN 0-9632349-0-0 LCCN: 92-070749 145p.
$ 8.95 (B)
"It is easily the most 'readable' of the TQM books currently on
the market. It is a superb 'theoretical cookbook,' most of which
is in plain language format & void of overly complex figures,
graphs, & statistical jargon. ORGANIZATION IS SUPERB. FLOW STYLE
OUTSTANDING. This book delivers on its promises that it is
written for everyone & that it explains how to control the
unmeasurable in a work process -- quite a beneficial
accomplishment." (Director, Supply Dept., Naval base). "I felt
the book was a good primer for executives & middle management.
What I like best about the book is it gets closer to the tough
problems of implementing TQM in the work place. What I see this
book accomplishing is BRIDGING THE CANYON BETWEEN THE PHILOSOPHY
& THE DOING." (Head, Public Works Department). "It is attractive,
well-written, entertaining, & very useful. Index--thorough,
easy-to-use, a good cross-reference. Individuals can use this
book & strive for continuous improvement in their own circle of
influence, regardless of whether anyone else (boss or
subordinate) has bought in to TQM. The book contains
STEP-BY-STEP, HOW TO INFORMATION." (Training Director, federal
government). $8.95 plus shipping handling. To order contact:
American Training Alliance, P.O. Box 9482, Salt Lake City, UT
84109; Phone (801) 521-9267: FAX (801) 278-7685. (PA)
#
The Deming Vision. 1992 A S Q C Quality Press.
SPC - TQM for Administrations Staff and Gary Fellers.
Trade Cloth ISBN 0-87389-128-7 Wholesalers: ING, NACS.
209p.
$ 25.95 (B I)
#
Improving Software Quality: An Insider's Guide to TQM. 12/1992
John Wiley & Sons, Incorporated.
Lowell J. Arthur.
Cloth Text ISBN 0-471-57804-5 Wholesalers: BHB, ING, NACS,
PUB. 320p.
$ 49.95 (B)
$ 49.95 (I)
#
Quality-Driven Designs: Thirty-Six Activities to Reinforce TQM
Concepts. 08/1992 Pfeiffer & Company.
Marlene Caroselli.
Ringbound ISBN 0-88390-061-0 LCCN: 92-060880 120p.
$ 79.95 (B)
#
Resources for the Implementation of Total Quality Management (TQM)
in Education, in Nonprofits, & in the Service Sector. 1992
Association of Research Libraries & the A R L Office of
Management Services.
A. Blankenberger and M. Sullivan.
Trade Paper ISBN 0-918006-71-6
$ 10.00 (B)
#
Taking the Plunge into TQM. 09/1992 EThree Company.
Albert M. Koller Jr. .
Paper Text ISBN 0-9634805-0-2 104p.
$ 10.00 (B)
#
Total Quality Loan Management: Applying the Principles of TQM for
Superior Lending Performance. 06/1992 Probus Publishing
Company, Incorporated.
S. Wayne Linder.
Trade Cloth ISBN 1-55738-371-5 Wholesalers: ING. Wt:
01.008
$ 50.00 (B I)
#
Total Quality Management: An Approach to Outcomes Assessment in
Education. 08/1992 Midwest Publications.
Evelyn N. Weekes.
illus.
Trade Paper ISBN 0-9634678-0-8 115p.
$ 13.95 (B)
The book describes a Quality-Based Outcomes Assessment (QBOA)
model that is suitable for implementation in academic programs in
higher education, public schools & other educational settings.
The model: Integrates principles, concepts & philosophies of
Total Quality Management (TQM) -- Customer focus, concentration
on process, feedback & continuous quality improvement -- into
curriculum design & instructional delivery. Utilizes the concept
of "process management" to foster continuous improvement &
alignment of educational systems processes. Identifies 21
"performance indicators" proved through research & experience to
be critical elements needed to achieve continuous improvement in
education...Provides the framework for the development of
standards of satisfactory performance, methods of documentation,
& continuous improvement for each of the identified performance
indicators. Identifies NEW indices of quality that encourage the
flow of value through the educational system. Provides the
mechanisms to deliver "real time" assessment measures. Responds
to a pressing need in education: "How to make TQM a part of our
regular jobs." To obtain a copy of the book, send check or money
order in the amount of $10.00 to the address indicated below. A
20% discount can be obtained for orders of 10 or more from one
institution. Center for TQM, Langston University Development
Fund, P.O. Box 94, Guthrie, OK 70344. Phone: (405) 466-3473; FAX:
(405) 466-3498. (PA)
#
TQM for Purchasing Management. 11/1992 McGraw-Hill Companies, The.
James F. Cali.
Cloth Text ISBN 0-07-009623-6 Wholesalers: PUB.
$ 29.95 (B)
#
TQM in New Product Manufacturing. 06/1992 McGraw-Hill Companies,
The.
H. G. Menon.
Cloth Text ISBN 0-07-041532-3 Wholesalers: ING, PUB.
$ 42.00 (B I)
#
The TQM Transformation: A Model for Organizational Change. 1992
Quality Resources.
Edited by John Persico Jr. .
Cloth Text ISBN 0-527-91654-4 224p.
$ 24.95 (B)
#
TQM: Getting Started & Achieving Results with Total Quality
Management. 1992 Society of Manufacturing Engineers.
Introduction by William O. Winchell.
illus.
Trade Cloth ISBN 0-87263-418-3 LCCN: 92-080002 280p.
$ 44.00 (B)
#
CQE Exam Study Guide. 1991 Quality America, Incorporated.
Thomas Pyzdek.
Trade Cloth ISBN 0-930011-01-5
$ 39.95 (B)
The source used by over 10,000 to prepare for the American
Society for Quality Control's Certified Quality Engineering (CQE)
examination. Helps people studying for the CQE examination
determine where they should allocate their study time to get the
maximum advantage. Includes all CQE exams published in Quality
Progress magazine. 170 actual exam questions are answered in
detail, with annotations explaining why the answer is correct, &
what is wrong wtih the incorrect choices. Provides brief
explanations of the concept behind each answer & references for
additional study are included for many questions. Also includes
refresher course outlines based on WHAT EVERY ENGINEER SHOULD
KNOW ABOUT QUALITY CONTROL (also written by Pyzdek) and JURAN'S
QUALITY CONTROL HANDBOOK, 4th Edition. Includes practice
examinations that simulate the actual CQE examination. Includes
an outlook section that looks ahead to questions that might be on
future examinations. The outlook provides potential questions on
such subjects as TQM, ISO 9000, Taguchi methods & other modern
topics. The outlook also lists numerous references on modern
subjects. A must buy for anyone thinking of taking the CQE exam
or interest in learning more about quality engineering. Order
1-800-628-0432, FAX 1-800-848-8216, or 1-602-749-8338. (PA)
#
Enterprise Integration Sourcebook: The Integration of CALS, CE, TQM,
PDES, RAMP & CIM. 07/1991 Academic Press, Incorporated.
V. Daniel Hunt.
illus.
Cloth Text ISBN 0-12-361777-4 Wholesalers: ING. 487p.
$ 100.00 (B)
$ 89.95 (I)
#
The Federal Manager's Guide to TQM. 06/1991 F P M I
Communications, Incorporated.
Jean G. Lamkin.
Orig PB illus.
Paper Text ISBN 0-936295-17-1 50p.
$ 9.95 (B)
#
Hoshin Kanri: Policy Deployment for Successful TQM. 11/1991
Productivity Press, Incorporated.
Edited by Yoji Akao.
Trade Cloth ISBN 0-915299-57-7 LCCN: 91-016513 241p.
OrigLang: Japanese
$ 65.00 (B)
$ 90.50 (I)
#
Total Quality Management. 09/1991 Ducochon Press.
Marshall Sashkin and Kenneth J. Kiser.
Orig PB illus.
Trade Paper ISBN 0-9630714-0-8 LCCN: 91-092982 vi, 182p.
$ 19.95 (B)
Warren Bennis says this book is "essential" to understand &
implement TQM. The authors - consultants & researchers - focus
not on statistical "tools" but on the underlying concepts of TQM.
They use real-life examples to show that TQM is based on an
overriding concern for customers, supported by a "culture" of
quality established by top-level leaders. This book speaks
clearly to managers, providing the understanding & technical
detail needed to succeed at TQM. (PA)
#
TQM Field Manual.
James H. Saylor.
Trade Cloth ISBN 0-8306-2409-0 T A B Books. 11/1991 288p.
$ 34.95 (B)
Cloth Text ISBN 0-07-157791-2 McGraw-Hill Companies, The.
Wholesalers: ING, PUB. 1991
$ 40.00 (B I)
#
TQM: A Step-by-Step Guide to Implementation. 09/1991 A S Q C
Quality Press.
Charles N. Weaver.
Trade Cloth ISBN 0-87389-116-3 235p.
$ 37.95 (B)
#
Understanding & Implementing Quality Management: A Step-by-Step
Approach for Implementing Total Quality Management in
Organizations. 08/1991 Johnson & Johnson Associates,
Incorporated, Excellence Publications Division.
Johnson A Edosomwan.
Trade Paper ISBN 1-879849-05-4 32p.
$ 39.95 (B)
This guide is designed to help those interested in Total Quality
Management understand the concepts & the implementation steps
required to achieve its benefits. TQM is a customer-oriented
management concept that applies a disciplined approach to product
& service management through focus on continuous process
improvement. This philosophy is absolutely vital to the survival
of organizations in a competitive world economy. Order copies
today! (703) 691-8505. (PA)
#
Take the High Ground: An Executive's Guide to Total Quality
Management. 07/1990 Mancorp Publishing, Incorporated.
Dave McLaughlin.
illus.
Trade Cloth ISBN 0-931541-17-4 LCCN: 90-006469 viii, 187p.
$ 19.95 (B)
This book, through the use of analogies, clearly demonstrates
the need for total quality management & lays out a plan for
implementation. It is designed to help American industry regain
its rightful place as the world leader. Here is what some of the
reviewers had to say: "The book is deceptive in that it is so
entertaining to read, you could forget that a very clear roadmap
to building quality processes is presented. If you have not been
satisfied with the progress your organization has made to improve
quality, then this book is must reading."--Frank Davis, IBM
Systems Assurance, Retired. "This is an excellent tool to be used
as an introduction to the uninitiated or as a booster shot to
those of us who have been fighting the TQM battle the past few
years. The military parallels are right on the mark."--Tom
Kowalski, President, Solid State Circuits, Inc. "The positive
revolutionary change & battlefield victory, gains in quality
improvement do not come easily, but the rewards will outweigh the
effort. That's the important message McLaughlin provides."--G. T.
Darnell, Director, Corporate Quality & Reliability, General
Motors Corporation. (PA)
#
A TQM Approach to Achieving Manufacturing Excellence. 11/1990
Quality Resources.
A. Richard Shores.
illus.
Cloth Text ISBN 0-527-91632-3 318p.
$ 34.95 (B)
#
Making TQM Work: The Human Factor 1993. (Date Not Supplied)
Society for Human Resource Management.
VHS ISBN 0-685-72117-5 Student Teachers Edition, Instructors
Manual, etc.
$ 695.00 (B)
#
Stern's SourceFinder(R): Human Resource Management, 1994-1995.
(Date Not Set) Michael Daniels Publishers.
Orig PB
Trade Paper ISBN 1-879162-20-2 Revised 480p.
$ 169.95 (B)
STERN'S is the ONLY current, comprehensive directory to human
resource management information. This 46 chapter desk reference
features NEARLY 4,000 ENTRIES, covering OVER 8,000 VITAL HR
TOPICS, including Compensation, Benefits, Recruitment, Training,
Strategic planning, Organizational design, Employment law,
Performance management, Motivation, Productivity, TQM, Labor
relations, Leadership, Management skills, Outplacement,
Counseling, Testing, Diversity, Policies, Trends, & International
HR. STERN'S provides FAST ACCESS to books, manuals, surveys,
reference services, periodicals, associations, government
agencies, research services, databases, libraries, training
materials & more. Each entry contains, as appropriate, Name or
Title, Author, Source, Address, Telephone & Fax numbers (many
toll-free), Publication date & Cost or Fee. Purchase includes a
quarterly newsletter & telephone update service. STERN'S is
perfect for business executives, specialists, consultants,
arbitrators, researchers & academicians. It is relevant to
for-profit, not-for-profit & public sector organizations. "...a
real gold mine of information for the HR professional."--THE FACT
FINDER. "Covers just about anything an HR professional needs to
find."--HUMAN RESOURCE MANAGEMENT NEWS. "A basic, comprehensive
reference for all business libraries."--THE SMALL PRESS BOOK
REVIEW. "Every HR professional should have the SOURCEFINDER close
at hand."--SMALL PRESS MAGAZINE. "...mandatory for the HR
library."--HR PLANNING NEWSLETTER. Available from MICHAEL
DANIELS, PUBLISHERS, P.O. Box 3233, Culver City, CA 90231-3233.
Telephone (310) 838-4437. FAX (310) 838-2344. Quantity
discounts. (PA)
#
TQM Simplified. (Date Not Supplied) 2nd ed. McGraw-Hill
Companies, The.
James H. Saylor.
Orig. Publ: McGraw-Hill Companies, The
illus.
Trade Cloth ISBN 0-07-057678-5 Wholesalers: PUB. 320p.
$ 44.00 (B)