SADRŽAJ STRANIH ČASOPISA O KVALITETI
Volume 18 Issue 1 2006
Quality improvement in governmental services: The role of change pressure
exerted by the “market”
Bo Edvardsson, Bo Enquist (pp. 7-21)
Sustainable quality management: a strategic perspective
Göran Svensson (pp. 22-29)
The effects of total quality management practices on employees' work-related
Noorliza Karia, Muhammad Hasmi Abu Hassan Asaari (pp. 30-43)
A longitudinal study of the ISO 9000 (1994) series' contribution towards TQM
in Greek industry
Katerina D. Gotzamani, Ypatia D. Theodorakioglou, George D. Tsiotras (pp.
Obstacles to the creation of attractive quality
Johan Lilja, Hakan Wiklund (pp. 55-66)
Quality and risk management: what are the key issues?
Roger Williams, Boudewijn Bertsch, Barrie Dale, Ton van der Wiele, Jos van
Iwaarden, Mark Smith, Rolf Visser (pp. 67-86)
Quality management in a modular world
Edward D. Arnheiter, Hendrik Harren (pp. 87-96)
The TQM Magazine
Volume 17 Issue 6 2005
Matching “environmental performance” and “quality performance”: A new
competitive business strategy through global efficiency improvement
Barbiroli Giancarlo (pp. 497-508)
Graph theory and matrix approach for performance evaluation of TQM in Indian
Sushma Kulkarni (pp. 509-526)
Leadership performance in TQM: a
Göran Svensson (pp. 527-536)
The application of business process reengineering in the UK
Charles Tennant, Yi-Chieh Wu (pp. 537-545)
Gironacel: a virtual learning experience for improving quality
Martí Casadesús, Marta Albertí, Empar Mendez (pp. 546-557)
An AHP-based study of TQM benefits in ISO 9001 certified SMEs in Trinidad
W.G. Lewis, K.F. Pun, T.R.M. Lalla (pp. 558-572)
TQM implementation and students' satisfaction of academic performance
P.B. Sakthivel, G. Rajendran, R. Raju (pp. 573-589)
FUTURE OF QUALITY
Reflections on the Future of Quality
The quality management system lags behind evolving concepts of
organizational excellence and must begin to characterize the enterprise as a
David K. Watkins
After Six Sigma—What’s Next?
Total quality management has morphed into Six Sigma’s current incarnation.
The next step for quality professionals is systematic innovation.
Sřren Bisgaard, Jeroen De Mast
Good News—If You’re Ready
ASQ’s fourth futures study, conducted in 2005, shows those who learn, adapt
and change will prosper.
Debbie Phillips-Donaldson, editor
TRIZ: A Creative Breeze for Quality Professionals
TRIZ, sometimes called creative thinking for engineers, provides a
structured approach to generating possible solutions to a problem.
QUALITY FUNCTION DEPLOYMENT
The House That Fraud Built
Quality function deployment was used to collect and prioritize warning signs
that an organization might be guilty of financial statement fraud.
Christina LaComb, Deniz Senturk