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The TQM Magazine

Volume 18 Issue 1 2006


Quality improvement in governmental services: The role of change pressure exerted by the “market”
Bo Edvardsson, Bo Enquist (pp. 7-21)

Sustainable quality management: a strategic perspective
Göran Svensson (pp. 22-29)

The effects of total quality management practices on employees' work-related attitudes
Noorliza Karia, Muhammad Hasmi Abu Hassan Asaari (pp. 30-43)

A longitudinal study of the ISO 9000 (1994) series' contribution towards TQM in Greek industry
Katerina D. Gotzamani, Ypatia D. Theodorakioglou, George D. Tsiotras (pp. 44-54)

Obstacles to the creation of attractive quality
Johan Lilja, Hakan Wiklund (pp. 55-66)

Quality and risk management: what are the key issues?
Roger Williams, Boudewijn Bertsch, Barrie Dale, Ton van der Wiele, Jos van Iwaarden, Mark Smith, Rolf Visser (pp. 67-86)

Quality management in a modular world
Edward D. Arnheiter, Hendrik Harren (pp. 87-96)

The TQM Magazine

Volume 17 Issue 6 2005


Matching “environmental performance” and “quality performance”: A new competitive business strategy through global efficiency improvement
Barbiroli Giancarlo (pp. 497-508)

Graph theory and matrix approach for performance evaluation of TQM in Indian industries
Sushma Kulkarni (pp. 509-526)

Leadership performance in TQM: a contingency approach
Göran Svensson (pp. 527-536)

The application of business process reengineering in the UK
Charles Tennant, Yi-Chieh Wu (pp. 537-545)

Gironacel: a virtual learning experience for improving quality
Martí Casadesús, Marta Albertí, Empar Mendez (pp. 546-557)

An AHP-based study of TQM benefits in ISO 9001 certified SMEs in Trinidad and Tobago
W.G. Lewis, K.F. Pun, T.R.M. Lalla (pp. 558-572)

TQM implementation and students' satisfaction of academic performance
P.B. Sakthivel, G. Rajendran, R. Raju (pp. 573-589)

January 2006


Reflections on the Future of Quality
The quality management system lags behind evolving concepts of organizational excellence and must begin to characterize the enterprise as a whole.
David K. Watkins

After Six Sigma—What’s Next?
Total quality management has morphed into Six Sigma’s current incarnation. The next step for quality professionals is systematic innovation.
Sřren Bisgaard, Jeroen De Mast

Good News—If You’re Ready
ASQ’s fourth futures study, conducted in 2005, shows those who learn, adapt and change will prosper.
Debbie Phillips-Donaldson, editor


TRIZ: A Creative Breeze for Quality Professionals
TRIZ, sometimes called creative thinking for engineers, provides a structured approach to generating possible solutions to a problem.
John Dew

The House That Fraud Built
Quality function deployment was used to collect and prioritize warning signs that an organization might be guilty of financial statement fraud.
Christina LaComb, Deniz Senturk